Tidio is an AI tool for marketing & social: Live chat plus the Lyro AI support agent, popular with small online stores. Pricing: Freemium (checked 2026-11-09).
Who is Tidio for, and who isn't it for?
- ✅ Good fit
- People who need to: Automate store support questions about orders and shipping; Hand off to a human when the AI can't answer; Add an AI agent to an existing help desk such as Zendesk.
What is Tidio?
Tidio is a customer service platform for small businesses and online stores, with live chat, tickets and automated Flows. Its Lyro AI agent answers customer questions from the support content you give it and hands off to a human when needed; Lyro can also be added on its own to Zendesk, Salesforce or other help desks. New accounts start with 50 Lyro conversations, and every plan has a 7-day free trial with no credit card.
What can I use Tidio for?
- Automate store support questions about orders and shipping
- Hand off to a human when the AI can't answer
- Add an AI agent to an existing help desk such as Zendesk
Is Tidio free? How much does it cost?
From the official pricing page (2026-11-09): Free plan available; new accounts get 50 Lyro AI conversations once; Starter $24.17/month billed yearly (100 billable conversations); Lyro AI Agent from $32.50/month billed yearly (50 AI conversations a month; $39 billed monthly); higher tiers via sales. 7-day free trial, no credit card.
FAQ
What is Tidio?
Tidio is a customer service platform for small businesses and online stores, with live chat, tickets and automated Flows. Its Lyro AI agent answers customer questions from the support content you give it and hands off to a human when needed; Lyro can also be added on its own to Zendesk, Salesforce or other help desks. New accounts start with 50 Lyro conversations, and every plan has a 7-day free trial with no credit card.
Who makes Tidio?
Tidio is made by Tidio.
What can I use Tidio for?
Common uses: Automate store support questions about orders and shipping; Hand off to a human when the AI can't answer; Add an AI agent to an existing help desk such as Zendesk.
Is Tidio free? How much does it cost?
Tidio has a free plan as well as paid plans. From the official pricing page (2026-11-09): Free plan available; new accounts get 50 Lyro AI conversations once; Starter $24.17/month billed yearly (100 billable conversations); Lyro AI Agent from $32.50/month billed yearly (50 AI conversations a month; $39 billed monthly); higher tiers via sales. 7-day free trial, no credit card.
What are some alternatives to Tidio?
Other tools for marketing & social include Chatbase, Goodcall, Intercom Fin, My AI Front Desk, Rosie.
When was this information about Tidio last checked?
It was verified on 2026-11-09; see Sources at the bottom of the page. Prices and features can change, so check the official site.
Sources
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