Chatbase and Tidio both cover Marketing & Social, Office & Slides. Chatbase: Build a website support AI agent trained on your own content (Paid). Tidio: Live chat plus the Lyro AI support agent, popular with small online stores (Freemium). This page compares published facts only; we have not run a head-to-head test.
Chatbase vs Tidio at a glance
| Chatbase | Tidio | |
|---|---|---|
| Made by | Chatbase Inc. | Tidio |
| What it is | Chatbase lets a business train an AI support agent on its own website content and documents, then deploy it in a website chat widget or on WhatsApp, Messenger, Instagram, Slack, Shopify and WordPress. You can pick models from OpenAI, Anthropic, Gemini, DeepSeek and others; plans are billed by monthly message credits, and each paid plan starts with a 7-day trial. | Tidio is a customer service platform for small businesses and online stores, with live chat, tickets and automated Flows. Its Lyro AI agent answers customer questions from the support content you give it and hands off to a human when needed; Lyro can also be added on its own to Zendesk, Salesforce or other help desks. New accounts start with 50 Lyro conversations, and every plan has a 7-day free trial with no credit card. |
| Good for | Answer common customer questions on your website 24/7 Train a support bot on product docs and FAQs Connect it to WhatsApp, Instagram and a Shopify store | Automate store support questions about orders and shipping Hand off to a human when the AI can't answer Add an AI agent to an existing help desk such as Zendesk |
| Use cases | Marketing & Social, Office & Slides | Marketing & Social, Office & Slides |
| Pricing model | Paid | Freemium |
| Pricing details | From the official pricing page (2026-11-09): Hobby $40/month or $32/month billed yearly (700 message credits a month, 1 agent, 2 members); Basic $150/month or $120/month yearly (4,000 credits); Business $500/month or $400/month yearly (15,000 credits); Enterprise via sales. Extra credits $40 per 1,000; removing the Chatbase branding is $99/month. Paid plans start with a 7-day trial. | From the official pricing page (2026-11-09): Free plan available; new accounts get 50 Lyro AI conversations once; Starter $24.17/month billed yearly (100 billable conversations); Lyro AI Agent from $32.50/month billed yearly (50 AI conversations a month; $39 billed monthly); higher tiers via sales. 7-day free trial, no credit card. |
| Sources | chatbase.co | tidio.com |
| Last verified |
FAQ
Is Chatbase or Tidio cheaper?
Chatbase: From the official pricing page (2026-11-09): Hobby $40/month or $32/month billed yearly (700 message credits a month, 1 agent, 2 members); Basic $150/month or $120/month yearly (4,000 credits); Business $500/month or $400/month yearly (15,000 credits); Enterprise via sales. Extra credits $40 per 1,000; removing the Chatbase branding is $99/month. Paid plans start with a 7-day trial. Tidio: From the official pricing page (2026-11-09): Free plan available; new accounts get 50 Lyro AI conversations once; Starter $24.17/month billed yearly (100 billable conversations); Lyro AI Agent from $32.50/month billed yearly (50 AI conversations a month; $39 billed monthly); higher tiers via sales. 7-day free trial, no credit card. Prices change; check the official sites before paying.
Should I choose Chatbase or Tidio?
Choose Chatbase if you mainly need: Answer common customer questions on your website 24/7; Train a support bot on product docs and FAQs; Connect it to WhatsApp, Instagram and a Shopify store. Choose Tidio if you mainly need: Automate store support questions about orders and shipping; Hand off to a human when the AI can't answer; Add an AI agent to an existing help desk such as Zendesk.
More alternatives to Chatbase → · More alternatives to Tidio →