Intercom Fin and Smith.ai both cover Marketing & Social, Office & Slides. Intercom Fin: AI support agent billed per outcome, $0.99 each (Paid). Smith.ai: Per-call AI phone receptionist with on-demand handoff to North America-based live receptionists (Freemium). This page compares published facts only; we have not run a head-to-head test.
Intercom Fin vs Smith.ai at a glance
| Intercom Fin | Smith.ai | |
|---|---|---|
| Made by | Intercom | Smith.ai |
| What it is | Fin is Intercom's AI customer service agent. It learns your support content, answers customers across channels, runs workflows and hands off to your team. It works with Intercom's own helpdesk or with an existing one such as Salesforce, HubSpot or Freshdesk. Billing is per outcome: you pay nothing if Fin can't answer or the customer asks for a human, and at most one charge per conversation. | Smith.ai's AI Receptionist answers business calls 24/7, qualifies leads, routes calls, books appointments (Calendly and others) and provides recordings, transcripts and call summaries, with native integrations such as Clio and Zapier. When a call gets complex it can be transferred to Smith.ai's North America-based live receptionists. Billing is per call rather than per minute, and the site says calls from 20 million+ known spam numbers are filtered out before answering and don't count. Month-to-month, no long-term contract; cancelling needs 30 days' notice. |
| Good for | Pay only for conversations the AI actually resolves Add an AI agent on top of an existing helpdesk Run small-team support with a shared inbox plus AI | Answer calls 24/7 and screen new leads for law firms, clinics and other small businesses Cover after-hours and busy-time calls and book appointments AI answers first, complex calls go to a live receptionist |
| Use cases | Marketing & Social, Office & Slides | Marketing & Social, Office & Slides |
| Pricing model | Paid | Freemium |
| Pricing details | From the official pricing page (2026-11-11): Fin AI Agent $0.99 per outcome on every plan; Intercom helpdesk billed yearly Essential $29 per seat/month ($19 for new customers), Advanced $85, Expert $132; Fin alone on an existing helpdesk (e.g. Salesforce) via sales, no seats, with a minimum monthly commitment (e.g. 50 outcomes). 14-day free trial, no card. | Official pricing (2026-11-11): Free $0/month with 25 calls, then $3.00 per call; Pro from $150/month (75 calls, about $2.00 per call; 150 and 300-call tiers too), extra calls $2.17–$2.50; Enterprise from $500/month (300 calls, about $1.67 per call). Month-to-month, no contract. |
| Sources | intercom.com | smith.ai |
| Last verified |
FAQ
Is Intercom Fin or Smith.ai cheaper?
Intercom Fin: From the official pricing page (2026-11-11): Fin AI Agent $0.99 per outcome on every plan; Intercom helpdesk billed yearly Essential $29 per seat/month ($19 for new customers), Advanced $85, Expert $132; Fin alone on an existing helpdesk (e.g. Salesforce) via sales, no seats, with a minimum monthly commitment (e.g. 50 outcomes). 14-day free trial, no card. Smith.ai: Official pricing (2026-11-11): Free $0/month with 25 calls, then $3.00 per call; Pro from $150/month (75 calls, about $2.00 per call; 150 and 300-call tiers too), extra calls $2.17–$2.50; Enterprise from $500/month (300 calls, about $1.67 per call). Month-to-month, no contract. Prices change; check the official sites before paying.
Should I choose Intercom Fin or Smith.ai?
Choose Intercom Fin if you mainly need: Pay only for conversations the AI actually resolves; Add an AI agent on top of an existing helpdesk; Run small-team support with a shared inbox plus AI. Choose Smith.ai if you mainly need: Answer calls 24/7 and screen new leads for law firms, clinics and other small businesses; Cover after-hours and busy-time calls and book appointments; AI answers first, complex calls go to a live receptionist.
More alternatives to Intercom Fin → · More alternatives to Smith.ai →