NetEase Qiyu is an AI tool for marketing & social: NetEase's omnichannel AI customer service: chatbot, inbound voice bot, cloud call center and tickets. Pricing: See official site (checked 2026-11-11).
Who is NetEase Qiyu for, and who isn't it for?
- ✅ Good fit
- People who need to: Let an inbound voice bot answer the phone hotline first; One live-chat desk for WeChat, Douyin, mini programs and more; Bots handle shipping and refund questions during e-commerce sales peaks.
What is NetEase Qiyu?
NetEase Qiyu is NetEase's customer service platform with live chat, a text chatbot, an inbound voice bot, AI outbound calls, a cloud call center, video support, tickets and AI quality checks, plus AIGC apps and Agent Studio built on NetEase's own large model. Live chat connects web, apps, WeChat, Weibo, Douyin, Alipay and Baidu mini programs; the cloud call center offers 5-level IVR menus and batch outbound call tasks. The official site offers a free trial.
What can I use NetEase Qiyu for?
- Let an inbound voice bot answer the phone hotline first
- One live-chat desk for WeChat, Douyin, mini programs and more
- Bots handle shipping and refund questions during e-commerce sales peaks
Is NetEase Qiyu free? How much does it cost?
The official site offers a free trial; check the official site for current prices.
FAQ
What is NetEase Qiyu?
NetEase Qiyu is NetEase's customer service platform with live chat, a text chatbot, an inbound voice bot, AI outbound calls, a cloud call center, video support, tickets and AI quality checks, plus AIGC apps and Agent Studio built on NetEase's own large model. Live chat connects web, apps, WeChat, Weibo, Douyin, Alipay and Baidu mini programs; the cloud call center offers 5-level IVR menus and batch outbound call tasks. The official site offers a free trial.
Who makes NetEase Qiyu?
NetEase Qiyu is made by NetEase (NetEase Qiyu).
What can I use NetEase Qiyu for?
Common uses: Let an inbound voice bot answer the phone hotline first; One live-chat desk for WeChat, Douyin, mini programs and more; Bots handle shipping and refund questions during e-commerce sales peaks.
Is NetEase Qiyu free? How much does it cost?
The official site offers a free trial; check the official site for current prices.
What are some alternatives to NetEase Qiyu?
Other tools for marketing & social include Sobot, 135editor, Fanke Website Builder, Focussend, Jichuang.
When was this information about NetEase Qiyu last checked?
It was verified on 2026-11-11; see Sources at the bottom of the page. Prices and features can change, so check the official site.
Sources
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